I did a complete master reset on my phone. After I did that I could no longer log in. I...

GetHuman-cookcons's customer service issue with Facebook from May 2018

207 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-cookcons's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cookcons's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cookcons will want to follow the link below to head to their help center. We will check on GetHuman-cookcons later to make sure it's all set or try to help escalate.
The issue in GetHuman-cookcons's own words
I did a complete master reset on my phone. After I did that I could no longer log in. I've used the * digit code emailed to me but after I do that it says a sms message will be sent which I never recieve. I've sent in gov pic of me & several pics with code you sent me & you still won't let me log in from any device. It says retrieve another * digit code from code generator but you can't get to that unless logged in. Please help me. I get a lot of business from the garage sale sites & have a ton of photos that can't be replaced on this account.
GetHuman-cookcons did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cookcons fixed the problem
We are waiting for GetHuman-cookcons to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-cookcons fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cookcons
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 207 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-cookcons started working on this issue
May 11th, 2018 11:38pm