Hello my name is Bianca Erica Jones and I deacvtivated my account and can't get back in...

GetHuman-berica's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-berica's own words
Hello my name is Bianca Erica Jones and I deacvtivated my account and can't get back into the account? I believe my account name was changed to Bianca Erika Jones and email address for the account too. I can't use either one to recover the account. The old email account I had on the account was *****@***.com. I have deactivated that email account and my new email is *****@***.com and my new facebook page name is Bianca Jones. I need to reactivate the account so that I can access pictures off the account. I thank you in advance.
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Customer service issue
Reported by GetHuman-berica
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 286 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-berica started working on this issue
May 11th, 2018 8:17pm
GetHuman-berica indicated the issue is not fixed yet.
May 14th, 2018 5:47pm
GetHuman-berica indicated the issue is not fixed yet.
May 14th, 2018 5:51pm
GetHuman-berica indicated the issue is not fixed yet.
May 14th, 2018 10:52pm