I talked to a person on the phone about an half an hour ago, who is suppose to be a Fac...

GetHuman676537's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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GetHuman676537's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman676537 will want to follow the link below to head to their help center. We will check on GetHuman676537 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman676537 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman676537's own words
I talked to a person on the phone about an half an hour ago, who is suppose to be a Facebook customer service representitive. He told me my Facebook account had been hacked, and to go buy an $***.** iTunes card to secure my account. That Facebook would refund me the money. My name on my Profile is: Mary McCauley email: *****@***.com. Can you let me know if this is not a scam please? ****-***-**** was the phone number of the supposed Facebook Rep.
GetHuman676537 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman676537
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 254 others
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Timeline
GetHuman676537 started working on this issue
May 11th, 2018 8:00pm