Hi i had to replace my old device and i have a new cell phone and when i try to login i...

GetHuman676072's customer service issue with Facebook from May 2018

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The issue in GetHuman676072's own words
Hi i had to replace my old device and i have a new cell phone and when i try to login its saying this is a new device and can not login and i do not have access to my old device because it was destroyed..i do not have any other devices that i have used in the past and i can to recive my * digit code because the number i have is not in file on my account and i have sent my ID to facebook help service * times and still nothing.. I need help recoveriny account please help.
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Facebook

Customer service issue
Reported by GetHuman676072
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 191 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman676072 started working on this issue
May 11th, 2018 5:45pm