Yes I had to get a new phone and whenever I got the new phone I downloaded the app for...

GetHuman-pilarrog's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-pilarrog's own words
Yes I had to get a new phone and whenever I got the new phone I downloaded the app for Facebook and my messenger I forgot my password so I tried to reset it it did nothing so I try to put in my phone number and last password that I can remember it came up somebody else's name and then it asked me if it was me and I said no so then it said I put my profile pic.on and gave my Facebook but then they said it would send me some security code thing and nothing some people wanted me to go out and spend $** cards and for Google Play cards call the people then I was to call these people back and I would get my money back within ** minutes please help me I don't even have the email for my Facebook anymore it's been years since I've had it
GetHuman-pilarrog did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-pilarrog
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 451 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pilarrog started working on this issue
May 11th, 2018 5:44pm
GetHuman-pilarrog indicated the issue is not fixed yet.
May 11th, 2018 6:48pm