I need to reset my password for my account "*****@***.com" but Ive forgotten my current...

GetHuman-mrmysc's customer service issue with Facebook from May 2018

566 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-mrmysc's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue in GetHuman-mrmysc's own words
I need to reset my password for my account "*****@***.com" but Ive forgotten my current password. I tried to go through the recovery process but the email address *****@***.com no longer exists (I did not delete it, i dont know why its gone). This means i cannot access any emails regarding recovery. I cannot add my current email i use now (which is *****@***.com) to my facebook because that requires my current password. I basically cannot log in to my account and if i log out off my phone i will havr absoultely no access to any of my pages which have thousands of followers.**I somehow just need to add my email *****@***.com for recovery details so i can log in elsewhere from my phone. I know that i was asked to change my password overa year ago for security reasons and i can provide my previous password and any ID required.
GetHuman-mrmysc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mrmysc fixed the problem
We are waiting for GetHuman-mrmysc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-mrmysc fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mrmysc
May 11th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 566 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mrmysc started working on this issue
May 11th, 2018 2:16pm