My name is Matthew Peltz, I live in Minneapolis, MN. My account was recently hacked on...

GetHuman-mpeltz's customer service issue with Facebook from May 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mpeltz's own words
My name is Matthew Peltz, I live in Minneapolis, MN. My account was recently hacked on May * ( I believe ), so I tried to create a new one and now that one is also hacked*locked. I first noticed a notification that someone was attempting to log into my account in New Jersey, and I tried to log in to say "No, that is not me." But I don't remember my password since Google saved it for me. My original account first got hacked, and profile changed as long as the name to Mohamud.
GetHuman-mpeltz did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mpeltz
May 10th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 192 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mpeltz started working on this issue
May 10th, 2018 11:01pm
GetHuman-mpeltz indicated the issue is not fixed yet.
May 11th, 2018 10:25pm
GetHuman-mpeltz indicated the issue is not fixed yet.
May 12th, 2018 3:41am
GetHuman-mpeltz indicated the issue is not fixed yet.
May 12th, 2018 3:42am