My account has been hacked. They have changed my password and removed my phone number...

GetHuman-jjmy's customer service issue with Facebook from May 2018

505 similar
2 following
Help with my Facebook issue
First: share to improve GetHuman-jjmy's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jjmy's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jjmy will want to follow the link below to head to their help center. We will check on GetHuman-jjmy later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jjmy may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jjmy's own words
My account has been hacked. They have changed my password and removed my phone number from the account. The only way left to complete a password reset is my email. Unfortunately, I no longer have access to my email address. I have contacted MSN, but they were of no help. Since the account has been dormant for over * years they will not allow me to access the "password reset email" facebook set. They told me to contact Facebook. Since no person is available to talk with, I went to the help link. I followed all the prompts. Forgot Password, I can no longer access these account. Then it send me to the sign in page and tells me to try to log in again and then change my password. Logging in and changing my contact information would be WONDERFUL, except for the fact that I cannot log in in the first place. All their help desk is doing is talking in one big circle. MSN help cannot help me access my email to reset my password, and Facebook won't let me log in because a hacker changed my password. All I want is control of my Facebook account again. Thank you!
GetHuman-jjmy did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jjmy fixed the problem
We are waiting for GetHuman-jjmy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jjmy fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jjmy
May 10th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 505 others
2 customers following this
Follow this issue to see how it gets fixed
GetHuman-jjmy started working on this issue
May 10th, 2018 2:37pm