My account has been hacked. They have changed my password and removed my phone number...

GetHuman-jjmy's customer service issue with Facebook from May 2018

14 views | 505 similar | 2 following
Help with my Facebook issue
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GetHuman-jjmy's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jjmy will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jjmy can let us know if they help or not.
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Before contacting them, items GetHuman-jjmy may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jjmy's own words
My account has been hacked. They have changed my password and removed my phone number from the account. The only way left to complete a password reset is my email. Unfortunately, I no longer have access to my email address. I have contacted MSN, but they were of no help. Since the account has been dormant for over * years they will not allow me to access the "password reset email" facebook set. They told me to contact Facebook. Since no person is available to talk with, I went to the help link. I followed all the prompts. Forgot Password, I can no longer access these account. Then it send me to the sign in page and tells me to try to log in again and then change my password. Logging in and changing my contact information would be WONDERFUL, except for the fact that I cannot log in in the first place. All their help desk is doing is talking in one big circle. MSN help cannot help me access my email to reset my password, and Facebook won't let me log in because a hacker changed my password. All I want is control of my Facebook account again. Thank you!

GetHuman-jjmy did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jjmy
May 10th, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 505 others
2 customers following this

Timeline

GetHuman-jjmy started working on this issue
May 10th, 2018 2:37pm

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