my mother's account got hacked on sa****ay and someone changed both her facebook p***wo...

GetHuman-nooralad's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
my mother's account got hacked on sa****ay and someone changed both her facebook p***word and hotmail so we cant access any.. its *****@***.com please help
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-nooralad
May 9th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 19 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-nooralad started working on this issue
May 9th 10:13pm
GetHuman-nooralad indicated the issue is not fixed yet.
May 10th 9:28am
GetHuman-nooralad indicated the issue is not fixed yet.
May 11th 2:00pm
GetHuman-nooralad indicated the issue is not fixed yet.
May 11th 2:01pm