Well, I received a message from a facebook friend, and accidentally clicked on it. Sinc...

GetHuman-ymatusev's customer service issue with Facebook from May 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ymatusev's own words
Well, I received a message from a facebook friend, and accidentally clicked on it. Since then all my facebook friends receive all the time spam messages from me, apparently with ****. This is a disaster. I changed the password. it did not help. Changed browerser, did not help, then ran * times anti-virus program, which says my computer is now clean. I don't know what else to do to stop this nightmare.
GetHuman-ymatusev did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ymatusev fixed the problem
Well, after discarding apps, changing passwords, running different anti-virus programs all failed, I discarded old browser altogether and it seems to have worked. I am weary of Facebook not helping though.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-ymatusev
May 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman-ymatusev shared how to fix
Seen by 51 customers so far
Similar issue to 38 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ymatusev started working on this issue
May 9th, 2018 11:01am
GetHuman-ymatusev confirmed the issue is fixed. Hooray!
May 10th, 2018 12:22pm