My account was copied. One account has ** friends and the other *** friends from what...

GetHuman-newlifew's customer service issue with Facebook from May 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-newlifew's own words
My account was copied. One account has ** friends and the other *** friends from what one friend reported back to me. To make it worse I can't remember my password. When I ask for a password to be sent to me it doesn't send it to me. I normally use *****@***.com for most of my correspondence but the other email is listed below with newlifewheelchair. I don't want to loose my postings or my pics with my account so I have been hesitating deleting my account all together & need help & want to protect my friends. Some people have reported "Pamela Rose" being contacting them over the last couple days.
GetHuman-newlifew did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-newlifew
May 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 530 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-newlifew started working on this issue
May 8th, 2018 6:17pm
GetHuman-newlifew indicated the issue is not fixed yet.
May 8th, 2018 7:37pm