i am Galini Mikhail ,someone hacked my facebook account and im unable to acces my recov...

GetHuman-galinimi's customer service issue with Facebook from May 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-galinimi's own words
i am Galini Mikhail ,someone hacked my facebook account and im unable to acces my recovery email as well as my recovery mobile number*he changed my password my mail and phone my birthday and deleted my photos*my credit card is attached to my profile*please help me to get my profile back *since Saturday I'm trying to get it back, but the same answer comes to me *****Hi Kenny,*We have reviewed your complaint, but most likely a problem with your account has been resolved. If this happens again, reply to this message, detailing the problem and we will do our best to help you.****that's the problem i am not kenny im galini mikhailova.kenny is the person that hacked my account
GetHuman-galinimi did not yet indicate what Facebook should do to make this right.
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fb custumer servise
Customer service issue
Reported by GetHuman-galinimi
May 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 35 customers so far
Similar issue to 380 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-galinimi started working on this issue
May 8th, 2018 7:48am
GetHuman-galinimi shared this issue with friends on Facebook
May 8th, 2018 7:49am
GetHuman-galinimi indicated the issue is not fixed yet.
May 8th, 2018 8:28am
GetHuman-galinimi indicated the issue is not fixed yet.
May 8th, 2018 8:50am
GetHuman-galinimi indicated the issue is not fixed yet.
May 8th, 2018 9:53am
GetHuman-galinimi indicated the issue is not fixed yet.
May 9th, 2018 9:29am
GetHuman-galinimi indicated the issue is not fixed yet.
May 10th, 2018 4:11pm
GetHuman-galinimi indicated the issue is not fixed yet.
May 11th, 2018 8:01am
GetHuman-galinimi indicated the issue is not fixed yet.
May 11th, 2018 8:43am
GetHuman-galinimi indicated the issue is not fixed yet.
May 11th, 2018 8:54am
GetHuman-galinimi indicated the issue is not fixed yet.
May 12th, 2018 12:07am
GetHuman-galinimi indicated the issue is not fixed yet.
May 13th, 2018 10:28pm
GetHuman-galinimi indicated the issue is not fixed yet.
May 14th, 2018 5:46am
GetHuman-galinimi indicated the issue is not fixed yet.
May 14th, 2018 8:08am
GetHuman-galinimi indicated the issue is not fixed yet.
May 15th, 2018 10:22pm
GetHuman-galinimi indicated the issue is not fixed yet.
May 15th, 2018 11:02pm
GetHuman-galinimi indicated the issue is not fixed yet.
May 17th, 2018 9:34am
GetHuman-galinimi indicated the issue is not fixed yet.
May 18th, 2018 8:12am
GetHuman-galinimi indicated the issue is not fixed yet.
May 18th, 2018 10:15am