My Facebook page Cynthia Robinson of Rochester New York ***** I messed up I thought you...

GetHuman663453's customer service issue with Facebook from May 2018

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The issue in GetHuman663453's own words
My Facebook page Cynthia Robinson of Rochester New York ***** I messed up I thought you sent me a app to update Facebook but when I clicked on the app I lost everything and can I get back on my Facebook I forgot my password on my old Facebook and I keep try to get a code to Cynthia Robinson **** at yahoo.com but I can't get it I need my page back can you help me my phone number is ***-*** ****. I thought I was updating my page with this number but Cynthia Williams come up I'm not Cynthia Williams my name is Cynthia Robinson and I'm having a hard time getting in my account please help me I have a lot of business going on and looking for my sister on my page and all my information is on my page please help. Also can be contacted at another new mail email that I have *****@***.com. I'm not sure if my Yahoo account is working I have all kind of issues going on.
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Facebook

Customer service issue
Reported by GetHuman663453
May 7th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 537 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman663453 started working on this issue
May 7th, 2018 4:39pm
GetHuman663453 tried contacting Facebook
May 7th, 2018 4:40pm
GetHuman663453 could not reach Facebook customer support
May 7th, 2018 4:40pm