I went to log in and clicked the forgot password, because someone had played a prank on...

GetHuman-imgodgiv's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-imgodgiv's own words
I went to log in and clicked the forgot password, because someone had played a prank on me. And changed my password. At first I couldn't remember the password to my old email account so I did the * trusted contacts. I entered the new email and then * codes. It has now been ** hours and I've hit the resend button probably ** times and nothing. No email in my inbox. So after a couple hours of waiting with no email last night I messed with my old email. And got it to work again. Finally! So I tried to reset my code using my old email and the * digit pin. Well guess what? Once again, it still never sent me an email with a * digit code. I hit resend code until it made me start typing in rechaptas or whatever their called and telling me that I was not properly using this feature and it could be taken away. Excuse me? I'm the one improperly using the feature? Are you kidding me? I'm just trying to get back into my facebook and you all won't send me the emails! Please help me fix this! I'm not one of these people that wants to start a new fb account! I'm too old and don't have enough time. If I have to do this, I will just stick with instagram and won't crate another facebook honestly. I have memories on there I can't get back of my grandma who was basically my mom and she is no longer living. (She took me in at ** months old and raised me when my real mother didn't want me. She kept me from there on. I'm already having a very difficult time with her passing as It is and this just makes it that much worse. Some of the only pictures I had of her and my kids were on my facebook page. Pictures are the only way I am going to be able to keep her alive with my * year old. I know this story in itself isn't yourself problem, but unwanted you to understand why I'm freaking out so bad. I was stupid, but I thought my pictures were safe and Id always have a copy of it as long as it was on FB. Please please please please help me get back in. I can send you verificication of who I am and everything. Just please let me back in my facebook. I just want to be able to look at my grandma again. **Thank you,*Sammy Schader
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Customer service issue
Reported by GetHuman-imgodgiv
May 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 202 others
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Timeline
GetHuman-imgodgiv started working on this issue
May 7th, 2018 4:00pm
GetHuman-imgodgiv shared this issue with your circles on Google+
May 7th, 2018 4:07pm
GetHuman-imgodgiv indicated the issue is not fixed yet.
May 22nd, 2018 8:51pm
GetHuman-imgodgiv indicated the issue is not fixed yet.
May 22nd, 2018 8:52pm
GetHuman-imgodgiv indicated the issue is not fixed yet.
May 22nd, 2018 8:53pm
GetHuman-imgodgiv indicated the issue is not fixed yet.
May 22nd, 2018 8:53pm