Because I donated to MS via a Facebook posting my nephew did on Facebook asking for sup...
GetHuman-patrapos's Hacked or Disabled Accounts issue with Facebook from May 2018
Help with my Facebook issue
GetHuman-patrapos's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-patrapos will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-patrapos can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-patrapos's own words
Because I donated to MS via a Facebook posting my nephew did on Facebook asking for support, my credit card was subsequently compromised and several Facebook charges appeared on my credit card. I had to cancel that credit card and was issued a new one. Also, all my points I had earned on my old card had been stolen from my account by the perpetrator. Chase had since credited my account for all bogus charges and have reinstated all points. I think the identity theft is being originated by the Ads Manager portion in your Campaigns portion of Facebook. I keep getting pop ups indicating that I owe them somewhere around $*** and they’re apparently still trying to charge my old credit card number for it and they want my new information which I will of course not give them. **I want you to look into this and cancel all this Ads Manager **** that I never initiated. How could you allow these Nigerian entities to obtain my financial information?? I’m telling everyone I know to avoid Facebook!!**Please email me at P*****@***.com to let me know that you have resolved this very serious issue. Needless to say, I am not happy with these developments at all. It is totally unacceptable!!
GetHuman-patrapos did not yet indicate what Facebook should do to make this right.
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