I recently added an ads account and when we try to place the ad the account is disabled...
GetHuman-jillrami's Hacked or Disabled Accounts issue with Facebook from May 2018
Help with my Facebook issue
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GetHuman-jillrami's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jillrami will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jillrami can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-jillrami may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jillrami's own words
I recently added an ads account and when we try to place the ad the account is disabled.**I received a message stating it had been resolved but it continues to disable.**This is my busiest week for advertising so I need for it to be resolved.
GetHuman-jillrami did not yet indicate what Facebook should do to make this right.
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How GetHuman-jillrami fixed the problem
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