I am unable to sign into my FB account on my computer. I am signed in and have access o...

GetHuman-aegarcia's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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The issue in GetHuman-aegarcia's own words
I am unable to sign into my FB account on my computer. I am signed in and have access on my phone, but want access on my computer. I do not remember my password. But I never get the email or txt to reset my pw. And the steps in the help center don't work either.
GetHuman-aegarcia did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-aegarcia
May 2nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 730629 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-aegarcia started working on this issue
May 2nd, 2018 10:57pm
GetHuman-aegarcia indicated the issue is not fixed yet.
May 2nd, 2018 11:58pm
GetHuman-aegarcia indicated the issue is not fixed yet.
May 4th, 2018 5:19am