I have a facebook profile, my grandson played with my phone and locked me out of my fac...

GetHuman649541's Recover Account issue with Facebook from May 2018

9 views | 10000 similar | 1 following
Help with my Facebook issue
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GetHuman649541's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman649541 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman649541 can let us know if they help or not.
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Before contacting them, items GetHuman649541 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman649541's own words
I have a facebook profile, my grandson played with my phone and locked me out of my facebook. I always used my phone number, which I do not have the same number anymore, to login in on my phone, I can not remember my yahoo email password to login in to my facebook. I did make a new facebook profile with my same name. I would like to be able to recover my old profile as it has pics of my late husband on it and other irreplaceable pics. My old email address associated to my old facebook profile was *****@***.com. My new email address is *****@***.com. Is there any way that Facebook can recover my facebook password to my original profile? My password was pigs and four numbers, its the four numbers that I cant seem to remember. Tank you. Brenda Wessels Grover

GetHuman649541 did not yet indicate what Facebook should do to make this right.

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Recover Account issue
Reported by GetHuman649541
May 2nd, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 10000 others
1 customer following this


GetHuman649541 started working on this issue
May 2nd, 2018 3:18pm

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