I have a facebook profile, my grandson played with my phone and locked me out of my fac...

GetHuman649541's Recover Account issue with Facebook from May 2018

5 views | 139491 similar | 1 following
Help with my Facebook issue
First: share to improve GetHuman649541's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman649541's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman649541 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman649541 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman649541 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman649541's own words
I have a facebook profile, my grandson played with my phone and locked me out of my facebook. I always used my phone number, which I do not have the same number anymore, to login in on my phone, I can not remember my yahoo email password to login in to my facebook. I did make a new facebook profile with my same name. I would like to be able to recover my old profile as it has pics of my late husband on it and other irreplaceable pics. My old email address associated to my old facebook profile was *****@***.com. My new email address is *****@***.com. Is there any way that Facebook can recover my facebook password to my original profile? My password was pigs and four numbers, its the four numbers that I cant seem to remember. Tank you. Brenda Wessels Grover

GetHuman649541 did not yet indicate what Facebook should do to make this right.

How GetHuman649541 fixed the problem

We are waiting for GetHuman649541 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman649541 fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman649541
May 2nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 139491 others
1 customer following this

Timeline

GetHuman649541 started working on this issue
May 2nd, 2018 3:18pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians