Hi,**My account does not have the new features such as poll sticker on stories and the...

GetHuman648787's Report a Problem issue with Facebook from May 2018

728842 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman648787's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman648787 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman648787's own words
Hi,**My account does not have the new features such as poll sticker on stories and the highlights for stories do not appear when using my account. My app is updated to the latest version and I use an Iphone *. I have reported this problem through the app multiple times but have not gotten a reply. My account user is @lleonalee. I own another second account and these features do appear on that account. Is there a way to fix this issue? I’ve tried deactivating and reactivating the account which had not worked. **Thanks
GetHuman648787 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman648787 fixed the problem
We are waiting for GetHuman648787 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman648787 fixes it.
This email address isn't valid


Report a Problem issue
Reported by GetHuman648787
May 2nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 728842 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman648787 started working on this issue
May 2nd, 2018 8:55am