Somehow I was assigned two different Facebook accounts using my email address. One made...
GetHuman-robin_j's Recover Account issue with Facebook from May 2018
Help with my Facebook issue
First: share to improve GetHuman-robin_j's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-robin_j's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-robin_j will want to follow the link below to head to their help center. We will check on GetHuman-robin_j later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-robin_j may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-robin_j's own words
Somehow I was assigned two different Facebook accounts using my email address. One made years ago and never used and my current account which I am now unable to access because login goes to the old, never used account instead of my current account. Up until today I was able to access my new account. Now I can't. How to fix that?
GetHuman-robin_j did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-robin_j fixed the problem
We are waiting for GetHuman-robin_j to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.