I have been locked out of my account and asked to provide a code (supposedly sent to me...
GetHuman-llpearso's Hacked or Disabled Accounts issue with Facebook from May 2018
Help with my Facebook issue
GetHuman-llpearso's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-llpearso will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-llpearso can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-llpearso's own words
I have been locked out of my account and asked to provide a code (supposedly sent to me) or change my password. I do not remember a code, so I changed my password. I do not have pictures of myself and do not know how to download one if I did. I do not interact to facebook posts and have used no apps. First I asked for the code to be sent to my email, but nothing has come for * days. Please let me know what kind of "suspicious" activity has excluded me from my account via email.*Thank you.
GetHuman-llpearso did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-llpearso fixed the problem
We are waiting for GetHuman-llpearso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.