I got new phone and since my fb account was associated with an old email address I don...

GetHuman645604's Recover Account issue with Facebook from May 2018

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Help with my Facebook issue
GetHuman645604's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman645604 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman645604 can let us know if they help or not.
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The issue in GetHuman645604's own words
I got new phone and since my fb account was associated with an old email address I don't have access to. FB prompted me to create a new user ID Stefanie Wallace. I would prefer to keep my old user ID Stefanie Hawes Wallace which has all of my friends. My old email address was *****@***.com and my new address is *****@***.com. Please help me regain access to my user ID Stefanie Hawes Wallace. Thank you.
GetHuman645604 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman645604
May 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 733896 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman645604 started working on this issue
May 1st, 2018 1:33pm
GetHuman645604 indicated the issue is not fixed yet.
May 1st, 2018 2:34pm
GetHuman645604 indicated the issue is not fixed yet.
May 3rd, 2018 12:43am