I was locked out of my account somehow and when I try to recover the password that I ne...
GetHuman-henault's Hacked or Disabled Accounts issue with Facebook from May 2018
Help with my Facebook issue
GetHuman-henault's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-henault will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-henault can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-henault's own words
I was locked out of my account somehow and when I try to recover the password that I never changed it's linked to an older email that I no longer have access to. My FB name is Christie Lee . The email it's linked to is *****@***.com I no longer can use that. My new email is *****@***.com but it's telling me there is another account linked to that which I made to snoop on my teenage son who had blocked my actual account. The phone number my account is under is also an old number. My new number is ***-***-****
GetHuman-henault did not yet indicate what Facebook should do to make this right.
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