I have been receiving messages from obvious fake accounts making threats and abusive co...

GetHuman644378's customer service issue with Facebook from April 2018

4 views
 | 
721654 similar
 | 
0 following
Help with my Facebook issue
GetHuman644378's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman644378 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman644378 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman644378's own words
I have been receiving messages from obvious fake accounts making threats and abusive comments. Although I block these accounts the person just makes a new one. I would like to know the IP address so I can forward it to the police in my city as I have spoken to them and they have told me to make contact with you directly. We are certain it is the same person sending me all the messages so the police need proof of this. I can supply the names and screen shots of the accounts.
GetHuman644378 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman644378 fixed the problem
We are waiting for GetHuman644378 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman644378 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman644378
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 721654 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman644378 started working on this issue
Apr 30th, 2018 11:46pm
GetHuman644378 indicated the issue is not fixed yet.
Apr 30th, 2018 11:48pm
GetHuman644378 indicated the issue is not fixed yet.
May 2nd, 2018 12:51am