I have been receiving messages from obvious fake accounts making threats and abusive co...
GetHuman644378's customer service issue with Facebook from April 2018
Help with my Facebook issue
GetHuman644378's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman644378 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman644378 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman644378's own words
I have been receiving messages from obvious fake accounts making threats and abusive comments. Although I block these accounts the person just makes a new one. I would like to know the IP address so I can forward it to the police in my city as I have spoken to them and they have told me to make contact with you directly. We are certain it is the same person sending me all the messages so the police need proof of this. I can supply the names and screen shots of the accounts.
GetHuman644378 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman644378 fixed the problem
We are waiting for GetHuman644378 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.