This morning when I woke up I had received two texts with password reset codes. I didn...

GetHuman644367's Recover Account issue with Facebook from April 2018

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731590 similar
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1 following
Help with my Facebook issue
GetHuman644367's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman644367 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman644367 can let us know if they help or not.
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The issue in GetHuman644367's own words
This morning when I woke up I had received two texts with password reset codes. I didn't request these, so I deleted them. However, I started worrying about it, so I changed my password. Now I can't log in. Facebook tells me that this password change was done ** hours ago on this same network (my home network), so I don't think anything sinister has happened. Apparently, I didn't put enough thought into my new password and have managed to outsmart myself.
GetHuman644367 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman644367 fixed the problem
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Facebook

Recover Account issue
Reported by GetHuman644367
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 731590 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman644367 started working on this issue
Apr 30th, 2018 11:44pm
GetHuman644367 indicated the issue is not fixed yet.
May 1st, 2018 2:02am
GetHuman644367 indicated the issue is not fixed yet.
May 1st, 2018 2:03am
GetHuman644367 indicated the issue is not fixed yet.
May 1st, 2018 2:17am
GetHuman644367 confirmed the issue is fixed. Hooray!
May 4th, 2018 1:31am