On Sat *-**-** I signed on to FB and got a note that session ended. I attempted to open...

GetHuman641558's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman641558's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman641558 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman641558 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman641558's own words
On Sat *-**-** I signed on to FB and got a note that session ended. I attempted to open a new account and was disabled because I was pretending to be someone else. I have never attempted to be someone else. I sent FB a jpeg of my driver license for ID purposes but still got no resolution. I have not requested a change of password. I have forgotten my password and tried to use my old password of whbhr** but to no avail. I simply want to retrieve my old account. HELP
GetHuman641558 did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman641558
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 726505 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman641558 started working on this issue
Apr 30th, 2018 2:02pm
GetHuman641558 indicated the issue is not fixed yet.
Apr 30th, 2018 9:24pm
GetHuman641558 indicated the issue is not fixed yet.
Apr 30th, 2018 9:27pm
GetHuman641558 indicated the issue is not fixed yet.
Apr 30th, 2018 11:48pm