Good morning,*My name is Twila Andrews I had ran a boost ad. For some reason it was put...

GetHuman-civility's customer service issue with Facebook from April 2018

3 views
 | 
720170 similar
 | 
0 following
Help with my Facebook issue
GetHuman-civility's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-civility will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-civility can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-civility may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-civility's own words
Good morning,*My name is Twila Andrews I had ran a boost ad. For some reason it was put on continuous payment. I did not agree to this type of on-going account not. Your system is asking from payment when I never authorized an ongoing payment claiming I owe $**.**. I DO NOT, want no vet approved of continuous payment to Facebook, therefore I DO NOT owe anything. This is disturbing and fraud in Facebook behave and I want this matter resolved.**Thank you,**Twila Andrews
GetHuman-civility did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-civility fixed the problem
We are waiting for GetHuman-civility to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-civility fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-civility
Apr 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 720170 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-civility started working on this issue
Apr 30th, 2018 1:52pm
GetHuman-civility shared this issue with friends on Facebook
Apr 30th, 2018 1:52pm