I went on my fb and could not get on I went to change p*** word but a old account keeps...

GetHuman-elainatu's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-elainatu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-elainatu's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elainatu will want to follow the link below to head to their help center. We will check on GetHuman-elainatu later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-elainatu's own words:
I went on my fb and could not get on I went to change p*** word but a old account keeps coming up I want my recent account
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Recover Account issue
Reported by GetHuman-elainatu
Apr 30th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 79429 others
1 customer following this
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GetHuman-elainatu started working on this issue
Apr 30th 1:08pm