My partner lost access to his facebook after we discovered it was going online despite...

GetHuman-buchay_g's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
My partner lost access to his facebook after we discovered it was going online despite him not opening it. We already sent a copy of his driver's license to facebook for over a week now but there is still no response. We also provided my number and email address since he also lost access to the email address and phone ***ociated with his account. We also found a secondary email address not belonging to him while trying to recover his account. We hope you can ***ist us regarding this matter. Please. Your feedback is highly appreciated. Thanks.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Recover Account issue
Reported by GetHuman-buchay_g
Apr 30th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 76813 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-buchay_g started working on this issue
Apr 30th 1:02am
GetHuman-buchay_g indicated the issue is not fixed yet.
May 1st 5:45pm
GetHuman-buchay_g indicated the issue is not fixed yet.
May 1st 5:47pm
GetHuman-buchay_g indicated the issue is not fixed yet.
May 3rd 4:26am