My partner lost access to his facebook after we discovered it was going online despite...

GetHuman-buchay_g's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman-buchay_g's own words
My partner lost access to his facebook after we discovered it was going online despite him not opening it. We already sent a copy of his driver's license to facebook for over a week now but there is still no response. We also provided my number and email address since he also lost access to the email address and phone ***ociated with his account. We also found a secondary email address not belonging to him while trying to recover his account. We hope you can assist us regarding this matter. Please. Your feedback is highly appreciated. Thanks.
GetHuman-buchay_g did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman-buchay_g
Apr 30th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 151215 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-buchay_g started working on this issue
Apr 30th 1:02am
GetHuman-buchay_g indicated the issue is not fixed yet.
May 1st 5:45pm
GetHuman-buchay_g indicated the issue is not fixed yet.
May 1st 5:47pm
GetHuman-buchay_g indicated the issue is not fixed yet.
May 3rd 4:26am