My partner lost access to his facebook after we discovered it was going online despite...

GetHuman-buchay_g's Recover Account issue with Facebook from April 2018

11 views
 | 
728899 similar
 | 
0 following
Help with my Facebook issue
GetHuman-buchay_g's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-buchay_g will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-buchay_g can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-buchay_g's own words
My partner lost access to his facebook after we discovered it was going online despite him not opening it. We already sent a copy of his driver's license to facebook for over a week now but there is still no response. We also provided my number and email address since he also lost access to the email address and phone associated with his account. We also found a secondary email address not belonging to him while trying to recover his account.
GetHuman-buchay_g did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-buchay_g fixed the problem
We are waiting for GetHuman-buchay_g to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-buchay_g fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman-buchay_g
Apr 29th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 728899 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-buchay_g started working on this issue
Apr 29th, 2018 10:38pm
GetHuman-buchay_g indicated the issue is not fixed yet.
Apr 29th, 2018 10:40pm
GetHuman-buchay_g indicated the issue is not fixed yet.
Apr 30th, 2018 1:05am