After trying to log on Facebook started calling me Allan. I now find myself with an acc...

GetHuman-malritch's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-malritch may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-malritch's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-malritch will want to follow the link below to head to their help center. We will check on GetHuman-malritch later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-malritch's own words:
After trying to log on Facebook started calling me Allan. I now find myself with an account in the name of Allan Snelson. My messenger is now in the name of Allan Snelson. Even when I tap on my profile picture I get connected to Allan Snelson. I want this account canceling (there has been no movement for years) except for me trying to get out of it. My account is Mal Ritchie and email is *****@***.com*I have all sorts that need dealing with on my account. Please can some human being get me out of this nightmare???
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-malritch
Apr 29th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-malritch started working on this issue
Apr 29th 9:11pm
GetHuman-malritch shared this issue with friends on Facebook
Apr 29th 9:11pm