I had to delete my Facebook app due to a frozen screen. Now that I've downloaded the a...

GetHuman-lilgin's customer service issue with Facebook from April 2018

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I had to delete my Facebook app due to a frozen screen. Now that I've downloaded the app again, it's asking for a generator code to get into my account. The code is accessed within your account. But I can't get into my account! Please help!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-lilgin
Apr 29th, 2018 - 3 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lilgin started working on this issue
Apr 29th 5:51pm
GetHuman-lilgin confirmed the issue is fixed. Hooray!
May 8th 3:53pm
GetHuman-lilgin confirmed the issue is fixed. Hooray!
May 24th 5:28pm