I no longer have the ability to translate Italian messages to English. How can I fix?

GetHuman-dbaresic's Technical Support issue with Facebook from April 2018

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The issue in GetHuman-dbaresic's own words
The problem: I no longer have the ability to translate Italian messages to English. How can I fix?
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Technical Support issue
Reported by GetHuman-dbaresic
Apr 29th, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-dbaresic started working on this issue
Apr 29th 2:50pm