I received an email message from ******@***.com stating that I was the winner of an ra...

GetHuman-normannf's customer service issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-normannf may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-normannf's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-normannf will want to follow the link below to head to their help center. We will check on GetHuman-normannf later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-normannf's own words:
I received an email message from ******@***.com stating that I was the winner of an random sweepstakes promo......the reward totalling *$***,*** .......the message directed me to claim the reward by stating my full name,address,and a scanned copy of a valid id.......i reported this to the Sarasota PD and they advised me to contact fb
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-normannf
Apr 28th, 2018 - 3 mons ago
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GetHuman-normannf started working on this issue
Apr 28th 8:06pm