I lost access to my old facebook account. I also lost access to the email that was conn...

GetHuman636951's Recover Account issue with Facebook from April 2018

22 views
 | 
152548 similar
 | 
4 following
Help with my Facebook issue
First: share to improve GetHuman636951's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman636951's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman636951 will want to follow the link below to head to their help center. We will check on GetHuman636951 later to make sure it's all set or try to help escalate.
The issue in GetHuman636951's own words
I lost access to my old facebook account. I also lost access to the email that was connected to my old Facebook account. Therefore I can no longer reset my password. How can I gain access to my old Facebook account if I don't have access to the email as it was a school email and I am no longer in school and have not been eligible to receive that school email in years.
GetHuman636951 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman636951 fixed the problem
We are waiting for GetHuman636951 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman636951 fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman636951
Apr 28th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 22 customers so far
Similar issue to 152548 others
4 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman636951 started working on this issue
Apr 28th 8:37am