My wife's account was hacked. The email and p***word were both changed, so she can't ch...

GetHuman634870's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman634870 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman634870's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman634870 will want to follow the link below to head to their help center. We will check on GetHuman634870 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman634870's own words:
My wife's account was hacked. The email and p***word were both changed, so she can't change her p***word or login to the account. We are mostly worried about losing the photos of our kids and family.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Hacked or Disabled Accounts issue
Reported by GetHuman634870
Apr 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 77883 others
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Timeline
GetHuman634870 started working on this issue
Apr 27th 5:05pm