My name is Cindy....Someone has hacked my account and pretended to be me. They requeste...

GetHuman634799's Report a Problem issue with Facebook from April 2018

5 views
 | 
75022 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman634799 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman634799's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman634799 will want to follow the link below to head to their help center. We will check on GetHuman634799 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman634799's own words:
My name is Cindy....Someone has hacked my account and pretended to be me. They requested money from my brother. It is clear that English is a second language for this person. It is unknown if it was my account that was hacked or his. My brother is smart and caught it right away. I have never asked my brother for money and we are in our **’s. How in the heck do people get into our accounts and attempt to scam our friends. In so many ways social media has been a blight!!!
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman634799 fixes it.
This email address isn't valid

Facebook

Report a Problem issue
Reported by GetHuman634799
Apr 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 75022 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman634799 started working on this issue
Apr 27th 4:50pm