I paid seven dollars for a post promotion on my business page for one week but Facebook...

GetHuman-jcri's Report a Problem issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman-jcri's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcri will want to follow the link below to head to their help center. We will check on GetHuman-jcri later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-jcri's own words:
I paid seven dollars for a post promotion on my business page for one week but Facebook is taking out two payments of seven dolllars. I want my money back.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Report a Problem issue
Reported by GetHuman-jcri
Apr 27th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 80428 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jcri started working on this issue
Apr 27th 4:48pm