Dear Facebook team,*My sister's account name appeared changed on her facebook without a...

GetHuman-koleadel's Report a Problem issue with Facebook from April 2018

224330 similar
3 following
Help with my Facebook issue
First: share to improve GetHuman-koleadel's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-koleadel's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-koleadel will want to follow the link below to head to their help center. We will check on GetHuman-koleadel later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-koleadel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-koleadel's own words
Dear Facebook team,*My sister's account name appeared changed on her facebook without any action from her.*The original account Name (as registered with Facebook) is - Elizabeth Adeleye Balogun*New Name appearing now is - Brittany Rowan Atkinson.*Could you pls have a look with the view of understanding what triggers the name change and what can be done to revert back to the original name?*Interestingly if you search with the original name (Elizabeth Adeleye Balogun), the facebook will come up with the new name (Brittany Rowan Atkinson).*Kindly accord priority at ensuring this is not an hacking issue and ensure that the account has not been hijacked for negative activities.
GetHuman-koleadel did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-koleadel fixed the problem
We are waiting for GetHuman-koleadel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-koleadel fixes it.
This email address isn't valid


Report a Problem issue
Reported by GetHuman-koleadel
Apr 27th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 17 customers so far
Similar issue to 224330 others
3 customers following this
Follow this issue to see how it gets fixed
GetHuman-koleadel started working on this issue
Apr 27th 8:36am