My wife, who lives in the Philippines, has recently logged out of Facebook and can’t lo...

GetHuman-ryanwrot's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
My wife, who lives in the Philippines, has recently logged out of Facebook and can’t log back in. Her p***word is not working. She didn’t have an email attached to the account, and her old phone number has been changed long ago. There is no way to verify her. I’ve even searched for her account to verify using me as a friend and I cannot find her account. *She doesn’t want to lose her account and years of memories. Is there anything we can do to help her?*Ryan Rothwell
I trust that Facebook will make this right and come up with a resolution that is fair.
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Recover Account issue
Reported by GetHuman-ryanwrot
Apr 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 75551 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ryanwrot started working on this issue
Apr 27th 5:47am
GetHuman-ryanwrot shared this issue with friends on Facebook
Apr 27th 5:48am
GetHuman-ryanwrot indicated the issue is not fixed yet.
Apr 27th 10:30am
GetHuman-ryanwrot indicated the issue is not fixed yet.
Apr 28th 10:39am
GetHuman-ryanwrot indicated the issue is not fixed yet.
Apr 30th 6:51am
GetHuman-ryanwrot indicated the issue is not fixed yet.
May 3rd 8:54pm