I have contacted you guys about someone using my picture and setting an account up pret...

GetHuman633410's Hacked or Disabled Accounts issue with Facebook from April 2018

5 views
 | 
726457 similar
 | 
0 following
Help with my Facebook issue
GetHuman633410's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633410 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman633410 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman633410's own words
I have contacted you guys about someone using my picture and setting an account up pretending that they r me...you guys did nothing about it and now ..who ever it is has hacked into all of my personal info..they have all my pictures and everything from my phone..they have even been texting my husband now since they have gotten all of my information...I am letting you no I will be getting a lawyer and getting something done about this since you guys did nothing....I hope you all r happy ...cuz I am pissed
GetHuman633410 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman633410 fixed the problem
We are waiting for GetHuman633410 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman633410 fixes it.
This email address isn't valid

Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman633410
Apr 27th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 726457 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman633410 started working on this issue
Apr 27th, 2018 3:00am
GetHuman633410 indicated the issue is not fixed yet.
Apr 27th, 2018 3:01am
GetHuman633410 indicated the issue is not fixed yet.
Apr 27th, 2018 4:04am
GetHuman633410 indicated the issue is not fixed yet.
Apr 28th, 2018 4:08am
GetHuman633410 indicated the issue is not fixed yet.
Apr 28th, 2018 4:09am