Hallo i have an account its actually my moms and it has been hacked recently. the email...

GetHuman-raniaham's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-raniaham may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-raniaham's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-raniaham will want to follow the link below to head to their help center. We will check on GetHuman-raniaham later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-raniaham's own words:
Hallo i have an account its actually my moms and it has been hacked recently. the email was *****@***.com but its changed now and the old name was Rania Hamzeh and now its **** ***** now the problem is that when i try to change the p***word they say that they can send it to my email which is now the hacker's. i would like to change the p***word of the email using the only one "*****@***.com" or ask me for a new one its ok too. i have a photo of her p***port and all the info you may need.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-raniaham
Apr 26th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 8 customers so far
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GetHuman-raniaham started working on this issue
Apr 26th 6:35pm