Hallo i have an account its actually my moms and it has been hacked recently. the email...

GetHuman-raniaham's Hacked or Disabled Accounts issue with Facebook from April 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-raniaham will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-raniaham can let us know if they help or not.
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Before contacting them, items GetHuman-raniaham may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raniaham's own words
Hallo i have an account its actually my moms and it has been hacked recently. the email was *****@***.com but its changed now and the old name was Rania Hamzeh and now its **** ***** now the problem is that when i try to change the password they say that they can send it to my email which is now the hacker's. i would like to change the password of the email using the only one "*****@***.com" or ask me for a new one its ok too. i have a photo of her passport and all the info you may need.
GetHuman-raniaham did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-raniaham
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
Similar issue to 723286 others
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Timeline
GetHuman-raniaham started working on this issue
Apr 26th, 2018 6:35pm