This is Detective Heidi Morgan with the Carroll County Sheriff's Office, Carrollton, Mi...

GetHuman-ccso's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman-ccso's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ccso will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ccso can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ccso's own words
This is Detective Heidi Morgan with the Carroll County Sheriff's Office, Carrollton, Missouri (***-***-****) I have received two reports now of young adults receiving friend requests from strangers. When they friend them they are asked to chat live. Both victims have shard images of their private body parts. After approximately ** minutes of exposing themselves, the other party sent a message stating if they didnt send $**** they would turn them into the police because they are underage (** years) They also threatened to send pics*video to friends, facebook and youtube. They are given one hour to to send the money western union money transfer. One of the victims received a link to a youtube video of himself exposing his lowerhalf. They also threatened him with sending the video to his school website. The victim stated he was sent threatening messages throughout the night. The individual making the Police report stated he believed he was speaking with a *** female named Oelane Scott out of Texas. Can you please make contact with me asap
GetHuman-ccso did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-ccso
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 183115 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ccso started working on this issue
Apr 26th, 2018 2:47pm
GetHuman-ccso indicated the issue is not fixed yet.
Apr 26th, 2018 3:47pm
GetHuman-ccso indicated the issue is not fixed yet.
Apr 27th, 2018 4:11pm