I have had Facebook account for years. Recently friends told me that they were getting...

GetHuman-stephlus's Recover Account issue with Facebook from April 2018

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The issue in GetHuman-stephlus's own words
I have had Facebook account for years. Recently friends told me that they were getting texts requesting them to confirm friendship. I even got one. I then changed my password and didn’t see anything strange on my account. Later a friend called me and said I had a generic Facebook account opened, using a picture taken in December. I did not open that account and don’t know how to close it. I also tried to use my phone number as another way of authentication and it was already being used.
GetHuman-stephlus did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman-stephlus
Apr 25th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 724592 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stephlus started working on this issue
Apr 25th, 2018 6:31pm
GetHuman-stephlus indicated the issue is not fixed yet.
Apr 25th, 2018 8:26pm