I am trying to help my mother get back into her old account that she hasn't used in a l...

GetHuman628136's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman628136 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue and preferred resolution, in GetHuman628136's own words:
I am trying to help my mother get back into her old account that she hasn't used in a long time and can not remember the info for all of it and I am trying to figure out what steps to take to help her because she needs to get her message between her and her granddaughters father
I trust that Facebook will make this right and come up with a resolution that is fair.
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Recover Account issue
Reported by GetHuman628136
Apr 25th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 75290 others
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GetHuman628136 started working on this issue
Apr 25th 4:33pm