I am trying to help my mother get back into her old account that she hasn't used in a l...

GetHuman628136's Recover Account issue with Facebook from April 2018

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The issue in GetHuman628136's own words
I am trying to help my mother get back into her old account that she hasn't used in a long time and can not remember the info for all of it and I am trying to figure out what steps to take to help her because she needs to get her message between her and her granddaughters father
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Facebook

Recover Account issue
Reported by GetHuman628136
Apr 25th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 220784 others
1 customer following this
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Timeline
GetHuman628136 started working on this issue
Apr 25th 4:33pm