But then the hacker said I'm impersonating myself bc I created a new account, so now bo...

GetHuman-amysdayo's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman-amysdayo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amysdayo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amysdayo can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amysdayo's own words
Login to my original account *****@***.com I couldn't bc someone locked me out, so I created a new account to try and recovery friends and family, ... But then the hacker said I'm impersonating myself bc I created a new account, so now both accounts are compromised,
All my photos and pictures, and business contacts are on there,
Be able to log back into both accounts, and carry on my waywrd son, sorry, long day, but I've been email FB for over a wk and sent in my photo ID and pic of myself holding said ID, and nothing has come of it, please help me
I have an issue with Facebook too
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Facebook

Messenger and FB
Hacked or Disabled Accounts issue
Reported by GetHuman-amysdayo
Apr 25th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 728822 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-amysdayo started working on this issue
Apr 25th, 2018 3:57am
GetHuman-amysdayo indicated the issue is not fixed yet.
Apr 25th, 2018 3:58am
GetHuman-amysdayo indicated the issue is not fixed yet.
Apr 26th, 2018 6:38am
GetHuman-amysdayo indicated the issue is not fixed yet.
Apr 29th, 2018 10:36pm
GetHuman-amysdayo indicated the issue is not fixed yet.
Apr 29th, 2018 10:37pm