This thing popped up asking to identify myself and and up loading a picture to verify m...

GetHuman625449's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman625449's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman625449 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman625449 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman625449's own words
I was on my business page through my Facebook page and wanted to add more information about my business page. ... This thing popped up asking to identify myself and and up loading a picture to verify myself where my face is visible. So I loaded picture and Facebook said they will send me an email shortly. I still haven't heard from them.
This is a problem for me because I am new to Facebook and this has been the three time in two weeks that this has happened to me.
To reply to my messages that I sent or give me some information has to why this keeps happen to me. What I can do to avoid this or what I am doing wrong. I need some type of answer because it gets really frustrating.
I have an issue with Facebook too
How GetHuman625449 fixed the problem
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Facebook

I was use chrome google to login into Facebook.
Recover Account issue
Reported by GetHuman625449
Apr 24th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 726458 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman625449 started working on this issue
Apr 24th, 2018 6:23pm
GetHuman625449 indicated the issue is not fixed yet.
Apr 24th, 2018 7:41pm
GetHuman625449 confirmed the issue is fixed. Hooray!
Apr 27th, 2018 7:43pm
GetHuman625449 indicated the issue is not fixed yet.
May 11th, 2018 3:15pm
GetHuman625449 indicated the issue is not fixed yet.
May 11th, 2018 3:16pm