because he has forgotten both his password and email address password - recover my gran...

GetHuman-yasminsm's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman-yasminsm's own words
recover my grandads account ... because he has forgotten both his password and email address password
I am unable to log him into his email to recover the password also his phone number is now different
please can you help him he has lots of pictures of my nan who has passed we are happy to provide any identification needed.
I have an issue with Facebook too
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Recover Account issue
Reported by GetHuman-yasminsm
Apr 24th, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 249529 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-yasminsm started working on this issue
Apr 24th 2:37pm
GetHuman-yasminsm indicated the issue is not fixed yet.
Apr 24th 3:43pm