because he has forgotten both his password and email address password - recover my gran...

GetHuman-yasminsm's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman-yasminsm's own words
recover my grandads account ... because he has forgotten both his password and email address password
I am unable to log him into his email to recover the password also his phone number is now different
please can you help him he has lots of pictures of my nan who has passed we are happy to provide any identification needed.
I have an issue with Facebook too
How GetHuman-yasminsm fixed the problem
We are waiting for GetHuman-yasminsm to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Facebook.
Recover Account issue
Reported by GetHuman-yasminsm
Apr 24th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 153497 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-yasminsm started working on this issue
Apr 24th 2:37pm
GetHuman-yasminsm indicated the issue is not fixed yet.
Apr 24th 3:43pm