I couldn't remember my p***word and my email has changed but it will not allow me to ch...

GetHuman-pauldoug's Recover Account issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-pauldoug may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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The issue and preferred resolution, in GetHuman-pauldoug's own words:
Download Facebook on my cell phone ... I couldn't remember my p***word and my email has changed but it will not allow me to change it
Now I am connected as Peter Douglas that is not my name I am Paul Douglas
To be able to recover my Facebook account and use my cell phone as well
Help with my Facebook issue
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Facebook

Desktop and cell phone
Recover Account issue
Reported by GetHuman-pauldoug
Apr 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 75375 others
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GetHuman-pauldoug started working on this issue
Apr 22nd 6:09pm