it pulled up an old FB account i do not use - upgrade my phone - it is blocking me from...

GetHuman-scprice's Recover Account issue with Facebook from April 2018

Help with my Facebook issue
The issue in GetHuman-scprice's own words
upgrade my phone ... it pulled up an old FB account i do not use
it is blocking me from the account I do use and friends that I have connected with over the years
have someone help me deactivate old account and reconnect with the account I was using this morning.
I have an issue with Facebook too
How GetHuman-scprice fixed the problem
We are waiting for GetHuman-scprice to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


FB on new iPhone *
Recover Account issue
Reported by GetHuman-scprice
Apr 21st, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 222399 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-scprice started working on this issue
Apr 21st 11:06pm
GetHuman-scprice indicated the issue is not fixed yet.
Apr 22nd 3:39pm